Before Booking

Prices –We have already prices listed on each party page. 
Number of Guests – It is important that we know the max numbers that are coming, we will suit the activities to the numbers.  In general the less guests you have the more interaction we can have with each child and the more activities we can do.
If we book A venue for you – Venue hire is added onto the regular party fee. Usually €30 or €40.
Inquires – An inquiry is not a booking and dates cannot be held until confirmed. A booking is when  you ask to book that date and we have taken your contact details, address and it is fully confirmed when a deposit is paid.
Travel- As a mobile service we do need to charge a bit extra for travel if you are further away. We will check the travel and let you know before you book. We are based in Dungarvan, Co. Waterford.

W

Before The Party Day
Contacting Us – We ask that you contact us the week of the party to confirm party details. This is a back-up in case we have somehow lost your contact details and cannot contact you. (We usually end up calling you first!)
Party Time – If you have requested a different time then the time booked, for example you are booked in for 4-6pm but would prefer 3-5pm. Please contact us BEFORE you send out your invitations to check if it is possible to change time. If you don’t contact us we will assume you are happy with the time.
Build a Bear – If you have booked a Build A Bear Party and would like certain bears please inform us in advance so we can hold those bears for you. Bear stock levels may change.
Party Location – If your location/venue changes you must let us know straight away. Houses/venues must have parking.
Party Bags – Party bags and candy cones must be ordered at least four days before the party.
W
On The Day
W

Arriving – We aim to arrive 10 minutes before the time booked and it takes about 20 minutes to pack up at the end.
Parking – Please have a space for us to park so we can easily bring in our equipment and don’t block our car in.  Pay parking is added onto the party fee.
Party Activities –Every party is different and as entertainers we have to think on our feet and suit the activities to the guests on the day. This means that sometimes activities may be slightly different so that the children have a fun time.
Party Food Time – Generally its best to do food when we are gone in a 1.5 hour party and halfway through in a 2 hour party. Pretty please do not to have any food available while we are doing activities!The children will be distracted and will not fully engage with the entertainer.
What do we need?-A clear space, Access to a socket, 2 chairs if face painting/glitter tattoos/nail painting, A large table if doing an art and craft activity OR a clear hard floor surface and we can sit on the floor.
Magic Show Time! – The magician cannot have a window, mirror or TV behind them., Children under 3 MUST be supervised by parents. They don’t understand that the cannot walk up and take things! Mums and Dads love to chat but  the children cannot hear the show. Please save the conversation until the show is over and enjoy watching your kids reactions!
Payment – The balance is due on the day. If you can have it ready at the start of the party that safes us waiting around while you want to chat to parents at the end. 

W

Terms and Conditions 

Deposits/Cancellations- A non-refundable deposit is required to secure your booking. If you cancel 10 working days before your booking you can choose to: 1. Reschedule your booking OR 2. If we can re-book your date we will refund 50% of the deposit after PayPal/bank fees. Deposits are non-transferable.
If Firefly Parties Cancels-Should Firefly Parties and Events have to cancel any bookings due to unforeseen circumstances, a full refund of any money paid will be given (within 28 days) and we will endeavour to satisfy the client’s requirements wherever possible. We will try to contact another entertainer on your behalf if it is short notice. Firefly Parties and Events bear no responsibility for such cancellations which are caused by circumstances outside of our control.
Timing – We must start at the appointed time. Any delay may make us late for our next scheduled party/event. That would not be fun! We endeavour to get to your party before the time you have booked. However there is a chance of delays which may be caused by circumstances outside of our control.  If we are delayed we will contact you enroute and advise.

The Activities

– Our entertainment is designed for children aged 4 years up so we do ask that parents supervise any children under the age of 4 so as to avoid disruptions. 3 year old’s can get involved with the help of a parent. Our entertainment is not suitable for under 3’s.
– It is the responsibility of the adults in charge of the party to supervise children and ensure their safety at all times. This is to ensure compliance with the Children’s First Bill of 2012. If on a rare occasion a child is being disruptive, it is the responsibility of parents to address them. Firefly Parties and Events cannot be held responsible for the behaviour of the guests and the host must address any disruptive behaviour in order to ensure the fun can go on. We are there to have fun with the children and not as a disciplinarian.
– On a rare occasion we may need to alter our services or activities.  You will be notified of any changes and we endeavor to ensure that any alterations will not affect the booking. 

Weddings and Similar Family Occasions

 If there is a delay in us starting we will stay until the original time booked OR we can extend the time (if possible). If you want us to stay later than the booking time it costs €25 per extra half hour. (Staying later is only available for certain bookings that generally start after 5/6pm)
– Entertainment must take place in the room where the adults are or in an adjacent room with the door open so the children can go to their parents. We cannot be responsible for minding children at a wedding. Please remember you are booking children’s entertainers. If you want the children kept away in a separate room you will need to have another adult in the room, have a number of entertainers or hire a separate child minder. Our entertainment is suitable for children age 4 years and over. (see “The Activities” above)
 -Due to the nature of Christenings, Weddings, First Holy Communions & Confirmation parties, the children will come and go with the entertainer.  They usually wish to show their parents what they have made, their face paint etc. They will also need a parent to help bring them to be bathroom if required.

Photographs- Firefly Parties and Events may take photographs at your party for use on the website, facebook/twitter or advertising.  The children’s names, location etc are never used.  If you do not wish us to take or use photos please let your entertainer know when she arrives at the party/event.
Liability – Firefly Parties and Events are public liability insured and take the upmost care to ensure the safety of all party/event participants, we only use high quality products and activities that are suitable for children. No Liability is accepted for loss, damage to persons or property and reactions or injury sustained whilst attending a party/event or thereafter. (whether that failure is due to negligence on the part of Firefly Parties and Events, its subcontractors or due to other causes). All allergies, ailments or other similar conditions of the participants, which may affect the entertainment in any way, must be reported to us prior to the date.
Privacy-Firefly Parties and Events respect and protect the privacy of its clients. Personal details, including email address and telephone numbers are treated in confidence. These will not be disclosed to any third party.
Complaints/Queries-
Any queries or complaints relating to an event must be received in writing within 7 days of the event. Firefly Parties and Events will endeavor to reply within 14 working days.
Force Majeure-No liability is accepted for the failure of an event running due to strike, lock out, terrorism, weather, hostilities, act of God or any other circumstances outside Firefly Parties and Events Control.

Face Painting/Glitter Tattoos Disclaimer
All the products that we use are FDA and EU approved and are hypo-allergenic. We face paint children aged 3 and over. We do not face paint: children under 3 , anyone who’s skins shows symptoms of medical conditions, anyone who does not want to be painted, anyone that will not sit still enough to be painted safely.  If you are concerned over sensitivity to the products we can do a patch test before painting. Should a reaction occur that child cannot be painted. We are not responsible for any allergic reactions. Face painting takes about 3-4 mins per child depending on what the child chooses. Some children are faster while others need time and help from us to decide what they want.

BY MAKING A BOOKING WITH FIREFLY PARTIES AND EVENTS YOU ARE BOUND BY THESE TERMS & CONDITIONS UNLESS AGREED OTHERWISE IN WRITING.